1.Accepting these terms
By subscribing to Fatreena's services or using the fatreena.com website, you agree to these terms and to the Privacy Policy. In these terms, “we” means Fatreena, and “you” or “the client” means the shop owner or their representative.
2.The service
We manage your shop's social media accounts: we enhance your product photos, write captions, prepare the posting schedule, publish what you approve, and send you a monthly report. The number of posts, reels, platforms and photo sessions depends on the plan you choose, as shown on the plans section at the time you subscribe.
When enhancing photos, we only adjust the lighting, background and presentation. The product itself keeps its color and details exactly as they are, so we never change what your customer sees when they buy it.
3.What the service does not include
- Replying to your customers' messages and comments.
- Paid ads and managing their budgets.
- On-site photography, except in plans that explicitly include it.
- Any work outside what your plan includes, unless agreed separately in writing.
4.Approval before posting
We send you posts before publishing them, and we publish nothing until you approve it by WhatsApp message. You can request reasonable changes before approving. If your approval is delayed, posting may be delayed accordingly.
5.Your obligations
- The photos, logos and content you send must be yours or licensed to you, and must not infringe anyone else's rights.
- The information you give us, such as prices and offers, must be accurate.
- Your products and services must be lawful and comply with the platforms' policies.
- You must grant us the necessary access to your accounts through the platforms' official systems.
You are responsible for any claim arising from content you provided that you did not have the right to use.
6.Access and passwords
We work on your accounts through the platforms' official permissions, and we never ask for your account passwords. You can remove our access at any time, and posting stops as soon as it is removed.
7.Ownership
- Your original photos, logo and brand always belong to you.
- The posts and designs we prepare for your shop become yours once the subscription fee for the period in which they were prepared has been paid.
- We retain ownership of our tools, templates and working methods that we use to serve all our clients.
8.Showing our work
We do not show our work for your shop on our website, accounts or materials without your explicit approval by WhatsApp message, and you can withdraw your approval at any time.
9.Subscription and payment
- The subscription is monthly and is paid in advance at the start of each month.
- The subscription renews monthly unless you ask to cancel it.
- If payment is late, we may pause posting until payment is made.
- Any price change is announced before the start of the month in which it applies, and it does not apply to a month you have already paid for.
10.Cancellation and refunds
- You can cancel your subscription at any time by WhatsApp message or email.
- Cancellation takes effect at the end of the paid month, and we continue providing the service until then.
- There are no partial refunds for the remaining days of the month.
- Posts already published stay on your accounts and remain yours.
- We keep your data for 90 days after cancellation and then delete it, as explained in the Privacy Policy.
11.Results
We are committed to quality work and consistent posting according to your plan, but we do not guarantee specific results such as follower numbers, engagement or sales, because these depend on factors outside our control, such as platform algorithms, competition, and the nature and price of the product.
12.Platform policies
Your accounts are subject to the policies of the platforms that own them, such as Meta and TikTok. We are not responsible for any restriction or suspension a platform places on your account because of its policies or because of content we did not prepare, but we will help you resolve it as far as we can.
13.Limitation of liability
To the extent permitted by law, our liability to you for any direct damage does not exceed the amount you paid us for the month in which the damage occurred. We are not liable for indirect damages, such as lost profits.
14.Suspending the service
We may suspend or end the service if we are asked to publish content that violates the law, the platforms' policies, or is offensive to others, or if these terms are materially breached. In that case, we will tell you the reason.
15.Changes to these terms
We may change these terms from time to time, and we will change the “Last updated” date at the top of the page with each change. If a change is significant, we will notify subscribers before it takes effect, and continuing your subscription after that counts as accepting it.
16.Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and its competent courts have jurisdiction over any dispute arising from them, after first trying to resolve it amicably.
17.Contact us
For any question about these terms or your subscription:
If the link doesn't open on your device, email us at info@fatreena.com or message us on WhatsApp at +966 56 622 6634.